If you wish to raise an official complaint, please ensure to include the following information:
- Full name
- Date of birth
- Home address
- Registered email address
- Mobile number
Kindly include all the relevant details about your complaint, so we can assist you on time.
Once we have received it, you will get an acknowledgment within 24 hours.
Our team will reply to you based on your jurisdiction.
MGA = Within 10 days
GIB = Within 14 days
If the resolution offered does not fully meet your expectations, or if no response was given to your submission within the agreed number of days, you can submit your dispute to an independent third party dispute resolution free of charge.
For MGA: complaints-int@888.com
(https://www.888.com/security-and-privacy/user-agreement-ma/)
- You may escalate your complaint to Alternative Dispute Resolution – eCOGRA via their website on https://ecogra.org/alternative-dispute-resolution/
- The MGA (Malta Gaming Authority) through their website https://www.mga.org.mt/support/online-gaming-support/
- Or contacting them via email on support.mga@mga.org.mt.
For GIB: complaints-int@888.com
(https://www.888.com/security-and-privacy/user-agreement-nonuk/)
- You may escalate your complaint to Gambling Commissioner via the link https://www.gibraltar.gov.gi/finance-gaming-and-regulations/gambling-commissioners-advice-complainants