If you wish to raise an official complaint, please ensure to include the following information:
- Full name
- Date of birth
- Home address
- Registered email address
- Mobile number
Kindly include all the relevant details about your complaint, so we can assist you on time.
Once we receive your complaint, we will acknowledge it within 24 hours.
COMPLAINT HANDLING BY LICENCE
Malta Gaming Authority (MGA) licence
Response timeframe: Within 10 days.
Submit your complaint to:
- Email: complaints-int@888.com
- User Agreement: https://www.888.com/security-and-privacy/user-agreement-ma/
If you are not satisfied with our response, you may escalate your complaint to:
- eCOGRA Alternative Dispute Resolution (ADR): https://ecogra.org/alternative-dispute-resolution/
- Malta Gaming Authority (MGA): https://www.mga.org.mt/support/online-gaming-support/
- Email: support.mga@mga.org.mt
Gambling Division, HM Government of Gibraltar Licence
Response timeframe: Within 14 days
Submit your complaint to:
- Email: complaints-int@888.com
- User Agreement: https://www.888.com/security-and-privacy/user-agreement-nonuk/
If you are not satisfied with our response, you may escalate your complaint to:
- Gambling Division, HM Government of Gibraltar: https://gamblingdivision.gov.gi/complaints
Gambling Regulatory Authority of Ireland (GRAI) Licence
Response timeframe: Within 14 days
Submit your complaint to:
- Email: complaints-int@888.com
- User Agreement: https://www.888sport.com/security-and-privacy/user-agreement-irl/
If you are not satisfied with our response, you may escalate your complaint to:
- the Gambling Regulatory Authority of Ireland (GRAI): https://www.grai.ie/contact-us/general-enquiries