At 888, we are fully committed to promoting a safe, secure, and responsible gaming environment for all of our players. To support this, we may ask for documentation showing Source of Funds.
This process is part of our regulatory obligations and helps ensure that your gaming activity with us is affordable and sustainable.
We understand this might feel intrusive, but rest assured—it’s a standard practice across the industry and handled with the utmost care.
Why do we need Source of Funds?
- Just like banks and other financial institutions, 888 is required to verify that the money you use on our platform is legitimate and within your means.
- This helps protect both our customers and our platform from the risks of fraud, money laundering, and gambling-related harm.
- We may reach out to request documents if your activity reaches certain thresholds or patterns that trigger regulatory checks.
What will you do with my information?
Your privacy is our priority. Any documentation you provide will be:
- Reviewed only by our specially trained compliance team
- Stored securely and confidentially
- Used only to fulfil our legal obligations
All documents are processed in line with our Privacy Policy.
What documents can I send to verify my Source of Funds?
To verify your source of funds, you may send any of the following:
- Your most recent tax return
- Payslips from the past three months
- Bank statements covering the last three months
- Documentation showing savings, inheritance, dividends, or sale of property
- Any other document clearly showing a legitimate source of income
We may request additional documents depending on your specific situation or country of residence.
How do I send my documents?
You can submit your documents in one of the following ways:
- Reply directly to our request email
- Upload the documents within the cashier
Please include your username or account number in your message to help us locate your account quickly.
Why was my document not accepted?
If your document was not accepted, it could be due to one of the following reasons:
- The document is incomplete or information is missing
- It does not show all four corners
- There’s a name mismatch (documents must be in the account holder's name)
- It is expired or outside the acceptable date range
- It is the wrong document type
Make sure all documents are clear, up to date, and fully show the relevant information.
What formats do you accept?
Please send documents in one of the following formats:
- PDF, JPEG, or PNG
- Screenshots from your online banking or e-wallet (ensure the full screen and URL are visible)
- Original letters from your bank or financial institution
All documents must be sent as attachments. Unfortunately, we cannot open links.
What happens if I don't provide Source of Funds?
If we request documentation and it is not received by the specified deadline, your account may be temporarily suspended. This means:
- You will not be able to place new bets
- Withdrawals may be paused
- Full access to your account will be restricted
Once we receive and verify your documents, restrictions will be lifted.
Need help?
- Our dedicated team is here to support you every step of the way.
- If you have questions about what to submit or need help with the process, feel free to contact the Live Chat at any time.