If you're an active account holder, you'll face no fees or charges.
However, if your account remains unused for 13 consecutive months and has a positive balance, a monthly administration fee will apply for the maintenance of the 888 account.
We'll attempt to repay your full balance to your most recently used payment method before fees apply.
We’ll notify you by email before any monthly inactivity fee is charged.
UNDERSTANDING YOUR ACCOUNT STATUS AND FEES
What is considered an "inactive" account?
- Your account is considered inactive if it remains unused for 13 consecutive months.
How much is the inactivity fee?
- The monthly inactivity fee is £3.00 (or currency equivalent).
- If your account balance is less than the stated monthly fee, only the full remaining balance will be deducted, bringing your account balance to zero.
How often will the inactivity fee be charged and for how long?
- The monthly inactivity fee will be automatically deducted and will continue for as long as your account remains inactive or until your balance reaches zero.
- Once your account balance reaches zero, no further Inactive Account Fees will be taken, and you won't be charged through any linked payment methods.
When will the inactivity fee start being applied to my account?
- The inactivity fee will be applied at least 30 days after 888's attempt to contact you about your account becoming inactive.
NOTIFICATION AND COMMUNICATION PROCESS
How will 888 notify me about my inactive account?
- Prior to applying any monthly inactivity fee, 888 will notify you via email.
REPAYMENT ATTEMPTS AND WITHDRAWALS
Is 888 attempting to repay my balance?
- Yes. As part of this process, 888 will attempt to reimburse your full balance to the last active payment method on your account before any inactivity fees are charged.
Which payment method will 888 attempt to use for repayment?
- If your most recent payment method is active and supported, 888 will attempt to reimburse your remaining balance to that method.
- To ensure successful reimbursement, the payment method must be valid, supported, and not expired.
I want to withdraw my balance, but my account has less than the minimum withdrawal limit?
- You can withdraw you funds at any time within your account provided you have a valid withdrawal method setup.
- In some cases, there is a minimum amount required to process a withdrawal.
- However, if your balance is below this minimum withdrawal limit, you can still request a withdrawal for the full balance in your account.
REACTIVATING YOUR ACCOUNT AND AVOIDING FEES
How can I avoid being charged the inactivity fee?
- To avoid fees, you can reactivate and use your account, withdraw your funds, or close the account, whichever you prefer.
I forgot my log in details, how can I reactivate my account?
- Don't worry, you can still recover your log in details! Check our step-by-step guide here.
Need more help?
- If you need more help, you can reach out to our 24/7 Customer Service Team.