Hand/Round/Bet result was incorrect; how do I check?

This FAQ applies to the following brands:

888casino

Our 'Game/Bet History' facility was designed to reassure members who have any doubts regarding their game-play.

Should you doubt the outcome of a game/bet, please review your own game history as follows:

1. Log into your 888casino account and click the User icon.
2. Select ‘Gaming History‘.
3. You are now presented with a list of games played within a specified period.
4. Your personal gaming history stores a record of the last games played in reverse date/time order, with the most recent at the top.

If after reviewing the game in question, you still feel that the result was incorrect, please contact us via chat and provide the details below:

• Your Username
• Date/Time of Game
• Game Type + Round/Hand/Bet ID
• A brief explanation of the issue

Our chat channel is accessed as follows:

1. Login to your 888 account and click the ‘User’ icon.
2. From the side menu, select ‘Help Center’.
3. Choose the ‘CHAT’ option to be assisted by one of our support agents.

888poker

Our 'Game History' facility was designed to reassure members who have any doubts regarding their game-play.

Should you doubt the outcome of a game/tournament, please review your own game history as follows:

1. Log into your 888poker account and click the User icon.
2. Select 'My Game History'.

If after reviewing the game in question, you still feel that the result was incorrect, please contact us via chat and provide the details below:

• Your Username
• Date/Time of Game/Tournament
• Game Type + Round/Hand/Bet ID
• A brief explanation of the issue

Our chat channel is accessed as follows:

1. Login to your 888 account and click the ‘User’ icon.
2. From the side menu, select ‘Help Center’.
3. Choose the ‘CHAT’ option to be assisted by one of our support agents.

888sport

Our 'Betting History' facility was designed to reassure members who have any doubts regarding bets they’ve placed and their outcomes.

Should you doubt the payout of a bet, please review your own betting history as follows:

1. Log into your 888sport account and click the User icon
2. Select 'Sport History' from the list you’re presented with.
3. Choose from either ‘MY BETS’ or ‘SETTLED BETS’.

If after reviewing the bet in question, you still feel that the result was incorrect, please contact us via chat and provide the details below:

• Your Username
• Date and time of the bet
• Market type + Bet ID
• A brief explanation of the issue

Our chat channel is accessed as follows:

1. Login to your 888 account and click the ‘User’ icon.
2. From the side menu, select ‘Help Center’.
3. Choose the ‘CHAT’ option to be assisted by one of our support agents.