You can continue to enjoy the great products from both brands and nothing about your accounts with either brand will change. If anything does need to change in the future we will contact you.
Please note that we don’t have access to your William Hill account as we remain separate companies for now. We advise you contact William Hill Customer Support for any issues related to your account with them.
NOTE: If you choose to self-exclude, it is really important that the details you provide to GAMSTOP and the details you provided for all of your online gambling accounts match.
- If you do not provide us or GAMSTOP with accurate and consistent details, your self-exclusion may not be effective in preventing you from accessing your accounts so please do take care to ensure the details are the same.
- If your account details do not match, please update your details. For more advice and support, please contact us via Live Chat.
What should I know about 888's acquisition of William Hill?
Following 888s acquisition of William Hill, nothing will be changed on your account(s) side. You can continue to enjoy the great products from both brands respectively and, currently, nothing about your account(s) with either brand will change. We will contact you if anything changes in the future.
I have an account with 888 and with William Hill. Will my accounts be merged, and can I use the same login details for all my accounts going forward?
Currently, nothing about your account(s) with either brand will change. Your accounts will not be merged, and you can continue to enjoy the great products and services from both brands. We will contact you if anything changes in the future.
Should I contact 888’s Customer Support for enquiries related to my William Hill account(s)?
We do not have access to your William Hill account as we remain separate companies for now. For any enquiries relating to your account(s), please contact your William Hill Customer Service Team.
Will my VIP Status at 888 also be transferred to my account(s) with William Hill?
Currently, the account(s) on the two platforms are kept separate and so is their status. If you are a VIP status player on 888 (non-UK), this status will not automatically transfer to your William Hill account(s). We will contact you if anything changes in the future.
I already verified my account(s) with 888. Why do I need to provide documents again for my William Hill account(s)?
Verifying your documents on your 888 account(s) will not automatically apply to your William Hill account(s). The verification of the documents will need to be done individually for both the 888 account(s) and the William Hill account(s). We will contact you if anything changes in the future.
Can I use the funds on my 888 account(s) to play on William Hill? Can I transfer the funds?
Following 888’s acquisition of William Hill, nothing will be changed on your account(s) side. The funds from your 888 account(s) can only be used on 888 and cannot be transferred over to your William Hill account(s).
Can I use my 888 account(s) to play and match with players from William Hill?
When using your 888 account(s) you will only be able to play games from 888 and only match with other players with 888 account(s).
I received a promotional offer from 888. Can I use this promo code on William Hill also?
The promotional offers are being kept separate. If you have received a promotional code from 888 this can only be used on the 888 games.
Following the GDPR regulation, I have requested for all my 888 account(s) data to be removed. Will this request affect the data on my William Hill account(s)?
If you requested to have your data removed from your 888 account(s) this will not affect the data on any of your William Hill account(s).
I have been granted a bonus on my 888 account(s). Can I use this bonus to wager on my William Hill account(s)?
Bonuses received on the 888 account(s) can only be used on the 888 platform and will not reflect on your William Hill account(s).
Can I convert my 888gold pokertokens to William Hill Club Points?
Currently, you can only use the gold poker tokens on the relevant 888 account(s). These cannot be converted or exchanged for William Hill Club Points. You can exchange 888 gold poker tokens to 888 rewards, but they cannot be used for William Hill rewards.
I have an unresolved complaint/dispute in relation to my William Hill account(s). Should I contact or include 888’s Customer Support for enquiries related to my William Hill account(s)?
We do not have access to your William Hill account as we remain separate companies for now. To follow up an existing complaint and/or raise a new complaint relating to your account(s), please contact your William Hill Customer Service Team.
Will any of my personal data be shared between 888 and William Hill?
We will process your information in accordance with our Privacy Notice which you can find here for William Hill and 888.
I am self-excluded with an 888 brand and have an account with WH. Will my self-exclusion be automatically applied to the William Hill brands?
If you are self-excluded with an 888 brand, the self-exclusion will not be automatically applied to accounts you may have with William Hill brands. You need to self-exclude directly with the William Hill brands to be excluded from those brands. You can do this by accessing the online option on William Hill. If you are currently self-excluded or are considering self-exclusion, we recommend you consider registering with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
I am self-excluded with a William Hill brand and I have an account with 888. Will my self-exclusion be automatically applied to the 888 brands?
If you are self-excluded with a William Hill brand, the self-exclusion will not be automatically applied to any accounts you have with 888. You need to self-exclude directly with the 888 brands to be excluded from those brands. You can do this by following this Link. Please note that William Hill retail shops are covered by a separate self-exclusion policy. If you wish to exclude from a William Hill shop, you need to contact them directly. More information can be found on William Hill.
I have a product block with a William Hill brand (for example, casino only). Will that product block be automatically applied to any accounts I have with 888?
If you have blocked access to specific products (e.g. casino, poker or bingo) on the William Hill brands, that product block will not be applied to your account with any 888 brands. You will need to apply the product block directly with the relevant 888 brand in order to have a similar block applied on your 888 account by contacting us via Live Chat.
I have set a deposit limit on my 888 account(s). Will the personal deposit limits I have set up on my 888 account(s) be transferred and applied to my William Hill account(s)?
Any deposit limit you set on your account with an 888 brand applies only to that account, and not any other accounts you hold with 888 or William Hill. Please bear this in mind when setting your budget and deposit limits on your accounts. To set a deposit limit on your account with any other 888 brand or William Hill brand, you will need to set the deposit limit per account with the relevant website. For 888 accounts, please contact our Member Support Team via Live Chat for assistance. More information can be found on William Hill.
If I “take a break” on my account, will all my accounts be suspended?
If you “take a break” on one of your 888 accounts, this tool applies only to that account and does not apply to any other 888 brand or William Hill brands. You will need to apply the “take a break” tool directly to the relevant account to have a similar tool applied to that account.
I want to self-exclude from all online gambling. What shall I do?
We recommend you consider registering with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.