In order to successfully reinstall the software and start afresh, please ensure that you completely remove the current version from your computer by following the instructions here.
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If you are connecting from behind a Firewall, please make sure that the following ports are open:
701, 4095, 4096, 7100, 7200, 7500, 8500 and 8520.
Opening these ports will allow the software to be downloaded successfully.