Clearing Cookies and Cache in Windows
FIREFOX
- Click the Menu icon (3 vertical lines).
- Click 'History' and select 'Clear Recent History'.
- Check mark 'Cookies'.
- Check mark 'Cache'.
- Click the 'OK' button to clear the items you selected from your history.
CHROME
- Click the 'Menu' icon (3 vertical dots to the right of the address bar).
- Click 'Settings'.
- Scroll to 'Privacy and security'.
- Click 'Clear browsing data'.
- Check mark 'Cookies and other site data'.
- Check mark 'Cached images and files'.
- Click 'Clear data'.
MICROSOFT EDGE
- Click the Menu icon in the top right hand corner (3 horizontal dots).
- Click 'Settings'.
- Click 'Privacy, search, and services' from the list of options.
- Scroll down to 'Clear browsing data' and click 'Choose what to clear'.
- Change the 'Time range' at the top to 'All Time' and check the boxes next to 'Cookies and other site data' and 'Cached images and files'.
- Click 'Clear now'.
Clearing Cookies and Cache on your Mobile iOS device
- Open 'Settings'.
- Select 'Safari'.
- Scroll down and select 'Clear History and Website Data'.
- Confirm your selection in the pop-up box.
Clearing Cookies and Cache on your Android device (Chrome)
- Open Chrome and tap the 3 vertical dots (top right hand corner).
- Select 'History'.
- Tap 'Clear browsing data...'.
- Within the 'Time range' dropdown menu, select 'All time'.
- Check mark the boxes next to 'Cookies and site data' and 'Cached images and files'.
- Tap 'Clear data'.
NOTE: Depending on the browser being used on your Android device, the process may differ slightly to that described above. If in doubt, please refer to the browser website's 'Help' section.