Some email service providers may classify our emails as 'Spam' and automatically send these messages to your 'Junk Mail' folder.
What to do: Add our email address to your list of 'Safe' contacts. For instructions on how to carry out this procedure, please refer to your email program's 'Help' section or contact your service provider directly.
Your registered email address may no longer be in use or was initially entered incorrectly.
What to do:
- Review/update your details via your 'My Account' section.
- Within 'My Account', select 'Personal Details'.
- If you need to edit existing information click 'Edit', make your changes then click 'Save'.
You have unsubscribed from our mailing lists.
NOTE: This will only stop promotional e-mails from being received.
What to do: Contact us via chat asking to be re-subscribed to our mailing lists. The chat is accessible once you log in your account.