In the unlikely event that you remain stuck on a game, please clear your cookies and cache from the device being used; this should resolve the issue.*
If you're prone to stuck sessions occurring on any particular game, it's suggested that you try the following:
- Play the relevant game in incognito mode.
- Where possible, attempt to play from another device.
* To determine how to clear your cookies and cache, click here.
NOTE: Should you continue to experience difficulties after carrying out the above, please contact us via chat. The chat is accessible once you log in your account.