Login problems could be due to any of the following reasons. Please click on the text below that best reflects the error message being received:
"The Username or Password Entered does not Exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"You are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into any 888 brands. For assistance, click here.
"Establishing Connection to the Server"
Connection may be temporarily unavailable. Please try again in a few minutes. Know more about connecting to the following brands:
For 888casino: "Due to recent version updates we kindly ask our Play Money players to re-register"
Your Play Money account has been disabled due to a software upgrade. For more information click here.
For 888poker: "Your software is out of date please reinstall"
Your current software version is out-of-date (You will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"Your Account has been Temporarily Disabled"
- You may have requested to close this account in the past. For instructions on how to reopen your account please click here.
or
- Your account may have been disabled by the operations team, and you may have received an email from them. Usually, Operations will contact players with request for documents in order to verify their account or certain details. Documents can be uploaded for verification in the Safe Cashier. You can also contact us via Live Chat.
or
- You may have requested a self-exclusion period which has yet to expire.
"Our services may no longer be offered to your country of residence"
The legality of online gaming varies from one jurisdiction to another.
888 recommends that you consult your local authorities for specific regulations in your own area, as individuals from certain countries can neither open an account with our Company, make any deposits or use our Services.
Persons located in certain countries which the Company does not service, will not be eligible to open an account with the Company, make any deposits or use the Services. Access from these countries to the Company's websites will be blocked. The Company reserves the right to change the list of countries from which it will not accept users of the Service from time to time at its sole discretion and any such change may have immediate effect.
Note: If you're trying to register an account from the US, please click here.