Starting 18th November, you'll no longer able to access our site in our overseas territories listed below. Here's what you need to know:
These are the countries that will be affected:
- Aruba
- Burundi
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Democratic Republic of Congo
- Guinea
- Guinea-Bissau
- Haiti
- Mali
- Norfolk Island
- Puerto Rico
- Saint Barthélemy
- Saint Martin (Dutch part)
- Saint Martin (French part)
- Saint Pierre and Miquelon
- Wallis and Futuna
- Zimbabwe
Account Related
What happens to my account?
A: Your account will still be active until 29th November ONLY to withdraw funds.
What happens to my remaining balance?
A: Your current balance will remain untouched, until you decide to withdraw it. Withdrawal period is until 29th November.
Will I be able to access my account in a different country?
A: No, you won't be able to access your registered account anywhere else.
Payments Related
How can I withdraw my remaining funds?
A: You can get your funds following the normal withdrawing process. If you're unable to claim it before the 29th November, you'll need to contact us, so you can withdraw manually.
If my account is restricted/suspended, can I still withdraw?
A: It depends on our review. If we find that your account still need requirements, then you must send us the complete documents before proceeding to the next step. If we find that your account is suspicious, then we may decline your request for withdrawal as stated in our terms and conditions.
If my account isn't verified, can I still withdraw?
A: We'll need to complete your verification first, before you can withdraw. Any additional information will be communicated to you.